Simplifying Utility Reporting: From Legacy Reports To Modern Utility Analytics
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3 Minutes ReadBy Gokuleshwar Raju Nannapuraju, data solutions engineer
In many utility organizations, analytics and reporting grew—over time—around existing operational systems. Reporting was spread across multiple legacy tools and processes such as RPD, OFS, rate-comparison reports, audit extracts, NACHA files, postal systems, activity statements, reconciliation outputs, and years of historical reporting logic.
While these solutions worked at the time, they gradually became harder to maintain and increasingly manual, with teams wasting time and effort reconciling numbers.
As utilities move to Oracle Customer to Meter (C2M), reporting is also being revisited. C2M brings core customer, billing and meter data into a single system, which immediately reduces the complexity created by multiple upstream sources. This makes it easier to trust the data and removes much of the manual effort that was previously required to produce basic operational and regulatory reports.
From an analytics standpoint, Oracle Utilities Analytics (OUA) provides a solid out-of-the-box starting point. OUA already includes standard metrics across areas such as credit and collections, customer analytics, meter-data analytics, and revenue analytics. For many utilities, this allows a large portion of legacy and custom reports to be retired early in the transformation.
At the same time, most utility reporting needs go beyond what is available out-of-the-box. As a result, organizations are extending OUAW to support additional dashboards and KPIs that reflect their specific business and regulatory requirements. Common examples include analytics related to credit activity, detailed account history, gas compliance, mass-billing validation, regulatory pricing, and economic development. These extensions enable utilities to keep a standardized analytics platform while still addressing local and regulatory needs.
The shift to modern analytics is less about introducing new reports and more about changing how reporting is used day-to-day. With C2M as the system of record and OUA supported by customized OUAW, reporting becomes more consistent and accessible. Teams spend less time validating data and maintaining legacy logic, and more time using analytics to support operational decisions, audits and regulatory discussions.
Overall, simplifying the reporting landscape and aligning it with C2M creates a more sustainable analytics foundation. As legacy systems are retired, utilities gain better data reliability, clearer visibility into operations, and a platform that can evolve as business and regulatory requirements change.
